FREQUENTLY ASKED QUESTIONS
Where are you shipping from?
We ship all orders from Los Angeles, California.
How long does it take for my order to ship?
Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery.
Can I get some stickers in my order? Yes!
Each web store purchase comes with a couple of egrem box logo stickers. If you have not placed an order but would like some stickers, please send $10.00 cash and a self-addressed stamped envelope to address below and we will send you some box logo stickers.
We are not responsible for envelopes lost to/from our location.
My order was cancelled right after I placed it, why is that?
We take security and fraud very seriously, we have measures in place to detect and identify potential fraudulent orders. If your order is cancelled right after you submit it, chances are its been flagged for fraud. If you email us we can explain exactly why it was cancelled.
Do you accept PayPal?
Yes! We are PayPal verified and accept payments via PayPal.
Do you allow returns?
Yes! We always want to make sure you're happy with your products. We do offer returns and exchanges, for more info view here.
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